a Fulton Home. We love our customers and are excited to have some of the best employees in the industry. Please keep the positive feedback coming and thank you for making us
"A couple of true stars"
We recently closed on our new Fulton Home at Cooley Station and I wanted to pass along feedback on our experience. First of all, our sales person Pat is the BEST. Pat was there for us every single step of the way. He answered every question with patience and understanding during the purchasing and construction process. He ALWAYS followed up on every issue or concern. Pat is absolutely an asset to Fulton Homes and represents your company with the utmost professionalism at all times.
We also were introduced to Carisa to handle our mortgage, and Carisa is also a shining star! She has excellent follow up and follow thur and of course, a wonderful, engaging and friendly personality to match her level of personal service.
I am sure you always hear about the "bad" things, and I wanted to take a moment to let you know about of couple of the true all stars that you have in your line up that made our Fulton Home buying experience a real pleasure.
"Oh Fulton, They're Good!"
I would like to take this opportunity to relate our recent experience in purchasing our first Fulton home. From our initial drive through Ashcreek and falling in love with the neighborhood to meeting [our sales person] Larry to the picking up our keys – this has been hands down the best home buying experience we have ever had. Between me & my husband we have purchased 5 new-home builds so we know what we are talking about!
In summary, I can now see why everyone we advised that we are building a Fulton home has said “Oh Fulton, they’re good!”. The employees, processes and vendors have made this relatively easy and enjoyable. I tell everyone how your company has this down to a science & has been a fantastic experience.
But above all else the people that you are partnered with and employed in your company is impressive. I am amazed at the tenure of the Fulton staff we have met. That speaks volumes to me as a manager in a corporation. I know what it takes to hire the right people and the work to retain them. Hats off to you by what your family has built and here’s to many more successful and happy customers!
Exceptional Customer Service
I wanted to take a minute of your time to share an experience my wife and I recently encountered with Dave, one of your key assets at Fulton Homes within your Customer Care Team. We had two issues that were concerning to my wife & I and weren't sure what the potential long term ramifications could be. First was a leak between the shower pan and wall in our master bath, the second was some large significant cracking that was taking place in our kitchen/great room.
From the initial visit, Dave's leadership and exceptional customer service was fully displayed as he quickly had both repairs scheduled on the calendar. He assured us that they would be repaired and addressed in a timely manner which ended up exceeding our expectations as he arrived with two different crews to have the repairs completed. I can't express my gratitude and appreciation enough as Dave was phenomenal.
It's these type of people like Dave and the top notch customer service we received that will keep us in a Fulton Home as long as possible. I've made sure to share my overall experience with our key HR Relocation Executive's and will continue to refer people to Fulton Homes due to people like Dave.
Thank you so much! I am so looking forward to move. My experience with Fulton Homes was the best and it all started with "Beth". She is very professional, caring and supportive of both the buyer and Fulton Homes Corp. She constantly kept me updated on the building progress and understands these houses will be our "Home".
Even Realtors Love Us!
The orientation went so well yesterday. In 12 years as a realtor, I have never attended a new home walk in which the home was so perfect. We literally tagged only a small handful of items, most of which were taken care of before we even left the home. I know it takes a good team to hand over such a great product. I'd like to send this compliment to Mr. Fulton, or whomever is the best person to hear it!
Outstanding Customer Service
Dear Mr. Fulton,
We are "Proud Owners" of a Fulton home in the Las Sendas, Grey Fox subdivision.
We would like to take this opportunity to express our "heartfelt" thanks to your entire customer service team for their genuine concern and help with a problem we experienced with our roof.
Although our Fulton home will be 11 years old and the warranty on our roof has expired, we called the Fulton Homes Customer Service Center and explained our situation to your representative, Linda who advised that she would send someone out to look at the problem as a courtesy.
Mr. Dave Longo, who was very professional and personable came out to our house, assessed the problem and took photos which he would in turn show and discuss with his director Mr. Jeff Donnell.
Within 24 hours Mr. Longo called us back with the GREAT news that under the direction of Mr. Donnell he has already scheduled a work order to have our roof repaired on April 1st.
The help and support given to us by the entire Fulton Homes Customer service team was "Above and Beyond" what we could have expected.
This example of "extraordinary" customer service in our opinion absolutely speaks volumes as to the overall character and integrity of the entire Fulton Homes Company.
We are indeed very "Proud to Own" our Fulton Home!
Proud To Own Their Second Fulton Home
Dear Mr. Fulton,
I cannot begin to express the gratitude our family feels to you, your family and your company. We closed on our new Fulton home on 8/7/12 and at the time of our walk through, we were asked to put some comments in the website about our experience. We didn't want to haphazardly put comments like "good job, we love our new home" into the comments. Our sentiments are much deeper than that. We wanted to take the time to carefully think about the critical roles everyone at Fulton played in getting us into our home. From the salesmen that helped start the process, to the design center, to the construction crews, project managers and customer service; every single person we came into contact with from Fulton Homes was top notch!
I'll start with the sales people we worked with. Hal Beebe and Les George were simply amazing! Back in 2009, we tried to buy our second Fulton home but at the time we were going through a short sale on our old home. Due to that we were not able to get financing and therefore lost our deposit monies. After some time had passed and we decided to buy again, we wanted nothing other than a Fulton Home. Les and Hal were able to resurrect those old funds (getting approvals from leaders in the Fulton Organization) in order to make it happen! That was a HUGE part in making our dream of home ownership a reality again.
The design process was also a great experience. Margo Johnson was very patient taking her time to pull samples over and over again, helping to coordinate, adding her design expertise and advice when needed. When I needed things priced out before I could make a decision, she gladly did so and in the end, the choices we made together were beautiful!
Next, was the construction process. This is obviously the longest part of the home buying process. Being as excited as we were- we visited the home quite often during construction. During this time we met Larry! He oversaw the intricate details of the building process and facilitated our frame walk through. He educated us on what to expect, timing of things, and made sure to make notes of things we brought to his attention. For example, one day while visiting the house, it was framed and drywalled and we noticed that the door frame to the Master bedroom was severely off centered. We had no idea how, if at all, it could be fixed. Larry jumped into action, and by the next day the whole door frame was removed and re-centered appropriately. Albert is another excellent example of a stellar employee. Albert oversaw the completion of the home once most of the construction was done. He ensured the final touches were made and the home was clean. I have never seen such HARD WORKING, diligent, mindful individuals working together like that in a very long time!
Lastly, we did our walk-through with Jeff Donnell. He was very patient with us as we walked through and checked every door, every wall, identified any imperfections, etc. Nothing was too big or too small. He wanted us to be happy- and we are. He did a great job explaining how everything works in our home and was very thorough.
I don't want to leave off anyone because truly everyone does a great job at Fulton Homes- even the girls in the office handling paperwork! Everything was completed timely and accurately.
Mr. Fulton, you should be very proud of the extremely hard working individuals you have working for your company. They were so respectful and we have the utmost respect for you, your employees and the product you provide- a home. We truly love our new home and plan on bringing our grandkids home to this house someday!
Thank you so much for everything.
Proud to own our second Fulton Home.
Fulton Homes Makes New Home Purchase Fun
On August 8 we visited your office and began our journey of purchasing a new home.
On August 14 we worked with Cindee K., Design Consultant at Fulton Design Center,Tempe, AZ.
Our expectations were that of dread, pressure and frustration.
Instead we were so pleased with the assistance and guidance she offered us. She was professional and considerate of our needs. Even though we spent a full day with her we left feeling confident in our choices and full of gratitude for her input, in fact we had fun! She was a true asset to us.
Following the Design Center visit we met with Debbie C, Home Mortgage Consultant (Fulton Homes Motgage). She stayed late in order to meet with us after 5:00 pm. Our time spent with her was also enjoyable and stress free. She explained the loan process to us and we will to continue to work with her on a long distance basis (California), we know she will be there to answer our needs.
We look forward to moving into our new Fulton Home and thus far are more than pleased with your's, Cindee's and Debbie's assistance.
Happy to Have Found Fulton Homes
Dear Fulton Homes,
Both Dennis and I would like to take this time to thank you, Amy and especially Margo.
On our first meeting you took the time to sit down with us and explain in great detail the entire process in purchasing a Fulton Home.On the ride home both Dennis and I agreed that we would purchase a home through Fulton. The following Saturday we purchased the "Panormus" located in Ironwood Crossing.
Art Ferguson is our "sales representative" and we are both very grateful for that. Art has guided us through the entire process. We got "burned" so badly with our purchase in Reno, NV and Art has been a "true" miracle-worker in his own right.
Huge compliments go out to all of the designers in your "design center"!!! All of them have treated us with respect and yet been more than accomidating towards us. Our designer was Margo. The both of us feel truly blessed to have her assigned to us. She is delightful to work with and her "eye" for decorating has helped us create the "house of our dreams". We will be forever grateful to her.
It has been 3 years since we uncovered the "Fulton" name. We have the experience in purchasing as well as building our previous homes. It wasn't until we came across the "Fulton" name and every sales representative we've talked to through the past years has stated over and over to us that they are all committed to the "Fulton" name. Now we can see why.
A Picture Says A 1000 Words
We recently received this picture from one of our customers depecting the first dinner in their new Fulton Home.
Although construction is not quite complete, it is obvious they are eager to begin enjoying their new home. Thanks for sharing the photo and helping to make us proud to build
Proud to own
Our whole experience of building this home right from the start to the end has been excellent. Our sales associate was Tom he was good with answering all our questions and comments. At the design center Margo had been really cooperative with all the selection process and giving us feedback and suggestions. She did awesome job communicating and making changes to the final selections. Rick our project manager and Tim his assistant were great with helping us make our new home come to life. They were always there to make changes or give suggestions in building our home. John our orientation rep was amazing. He was patient in answering all our questions and making us familiar with all the warranty and features in the home. Finally, I want to thank Fulton for giving us this beautiful home. We are proud to own Fulton home :).
Tough to improve on excellence
Tough to improve on excellence. For us, it started when we first met Art Ferguson ( this guy is a treasure ) and he took us through the spec house we ended up purchasing. It became obvious that Fulton had a very good quality assurance/ quality control system in place. Our continued dealings with Art, Lynn and Tripp in the sales office, Allan Gray, Lynda Knudson and any of the service technicians have all been exceptional. I almost forgot Margo Johnson in the design center--very helpful lady.
In summary, it's great to own a Fulton home but it's the Fulton people who make it a great experience!
A Fan for Life!
Our experience with EVERYONE from Fulton Homes has been an extremely positive one! From the moment we first walked into the model home and spoke to Mark Beehler (and Sam), to our appointment at the Design Center with Suzanne Roberts, to the attention to detail from Matt and his team, to working with Phyllis at Fulton Home Mortgage, to our walk-thru with Jeff far EXCEEDED our expectations and we couldn't be more pleased. The patience everyone has shown us has made us a Fulton fan for life! We will highly recommend Fulton Homes to our friends and to anyone who asks! Special kudos to Mark and Suzanne for walking us through the process, sharing their expertise, and especially for the patience they showed us over the past 8 months!! Thanks to everyone at the Fulton family for making our experience a pleasurable one, and for making us feel like part of the family!
We can't wait to move in!!!
Professional results from professional people
Dear Fulton Homes:
We are sending an overdue letter expressing our appreciation for your company and our experience purchasing a Fulton Home in the Geneva Estates subdivision in Chandler. This is our second Fulton home, having first purchased in Lantana Ranch in 2002. Every person we have dealt with from the Fulton team has been top-notch in their friendliness and professionalism, from the gentleman who cleaned our house prior to move-in, to Dave who conducted our home orientation, to Cheryl who handled our design center selections, but we wanted to recognize a few individuals who gave exceptional efforts as our home was being selected and built.
The sales staff was very helpful throughout the entire process. The agent we worked with, Tom Lacher, and his associate, Pat McGuire, were always friendly and informative. Tom provided quick responses to any questions we had as we were deciding on our home, and although the price negotiation process is probably never enjoyable (for a buyer, anyway :), he was always cordial and made us feel that he was trying to work with us to the greatest degree possible. He is so personable and a great asset to your sales team.
Rick Perry and his right-hand-man, Tim, really went the extra mile to make sure that we knew that our home was being supervised and constructed to our hopes and specifications. They were always available to answer questions and respond to any concerns we had throughout the building process in a friendly and businesslike manner. They were very patient and thorough in walking us through the home, making sure we had critical information, and handling any final details as we got ready to move in. The home was so well-constructed that there were very few things to note at the final walk-through. They were extremely impressive as representatives of Fulton's construction team.
Glynis Gragg of Fulton Mortgage was another of your team members who impressed us not only with her knowledge and understanding, but also her patience and accessibility. She was so willing to work to make sure we were comfortable with the financing process. She took extra time and effort to make sure we understood what programs were available; she also provided quick and helpful communications as we progressed throughout the financing process. On our closing day, Phyllis Casillas was extremely helpful in handling a last-minute glitch with the title company. We were impressed with how well the entire mortgage team handled our account.
As mentioned earlier, every Fulton employee we met with was a helpful, friendly, courteous point of contact. We thank you for a beautiful, well-planned home and are happy to recommend Fulton Homes as a company that cares about its homebuyers. Best wishes and many thanks for your employees' attentions and efforts.
Exceeding expectations for an extra special family
We wanted to take a moment to share a little bit about our recent building experience. Our family has grown much faster than we could have ever anticipated when we first set out to adopt ONE special needs child from the Arizona foster care system. We ended up with four babies in three years (and one biological child on the way). We searched high and low to find a home with enough bedrooms to accommodate a unique family like ours. We were thrilled to discover the Monaco at Freeman Farms. The team at Freeman Farms understood that moving a family like ours would be tricky to orchestrate. You see our children were all born addicted and suffered varying degrees of physical trauma as infants. They require constant care, and the help of a small army of developmental therapist that work with them in our home each week. They understood that the consequences of failed deadlines would mean serious complications for our children's therapeutic progress. Les and Larry gave us
realistic deadlines and even delivered our beautiful new home a day ahead of schedule. I'd also like to mention that Suzanne at the design center was so helpful in partnering with us to create a beautiful home, while staying on budget. The whole team was really just fantastic throughout.
I also want to point out that this is not the first home that we've built. However, our two building experiences were as different as can be. Our first home was one crisis, mistake, and failed deadline after another. Our Fulton home was built right on time, without a hitch. I want to make sure you know what a superstar you have in Larry. We really can't say enough about his professionalism. Larry has consistently displayed ownership, organization, integrity and attention to detail that goes above and beyond anything that would be expected. You can trust that Larry will bend over backwards to see that the job is done right, done quickly, and done without excuses. We sincerely can't imagine a more competent and invested project manager. Larry really makes the buyer feel like he cares as much about their home as he would if he were building it for his own family. We really feel like we hit the project manager jackpot with him.
We are sure you appreciate the work that your fantastic staff does, and we want you to know that the buyers do too!
Fulton Homes gives a high level of service
To Whom it May Concern:
The service level with Fulton Homes has exceeded our expectations. We have worked directly with Pat and Tom from the sales office, Suzanne and Amy from the Design Center and Rick(superintendent)and Tim and each and everyone of these persons has gone above and beyond. We have built 2 other homes with other builders in AZ and cannot begin to compare the building process and experience that we have had with Fulton. The levels of dedication and professionalism in which a home buyer experiences from this above team can be compared to no other. We genuinely felt that everyone on the team was committed to providing us a home that we could be proud of and be happy in. A big thanks of appreciation to all of our team members and to Fulton Homes who recognizes not only how to build a quality home, but that it takes a high level of quality individuals to do it.
I have already recommended Fulton Homes to several individuals and have nothing but praise to share with some of the surrounding community homeowners as they share their own home experiences.
We just want to briefly identify each person for their individual pieces:
Pat was extremely personable and quickly made us feel that we could call Geneva Estates Home. Tom was always available to extend assistance in Pat's absence as if he were our primary sales rep so there was never any evidence of a drop in customer service. Suzanne was extremely patient, informative and helpful as we designed to have all of those personal touches included that really make the home feel like ours. Amy was fantastic and energetic. She was so helpful and extended herself in any way necessary. Rick Perry, well where to begin. This is an individual who right from the first meeting made us to feel that he understood that this was more than a transaction between seller and buyer. He treated all of our requests and questions with a level of respect and was informative when we needed additional information. It is evident that he cares deeply about the type of home and quality of home in which he is helping to provide and for that we are extremely
Thanks to this team as forementioned along with all of the others unknown, we are now living in a beautiful home and community in which we are already creating wonderful and long lasting memories.
A Taste of Things to Come
Congratulations on moving into your brand new Fulton Home!
We realize there is much to do. Packing, moving, and getting settled into your new home and community are just the beginning. Fulton Homes wants you to know that we are here to help. Just because you have closed on your home, does not mean our relationship has ended. Quite the contrary, we hope this is only the beginning of a great association with Fulton Homes.
We hope that you will enjoy living in your new home, and if there is any way to make your life a little easier, just let us know.